Innovators. Dreamers. Doers.
Custella is a leading provider of cutting-edge technologies and services, offering scalable solutions for companies of all sizes. Founded by a group of friends who started by scribbling their ideas on a piece of paper, today we offer smart, innovative services to dozens of clients worldwide.
We built our solutions by closely listening to our potential clientele and understanding their expectations with our product. We know how to analyze this information and customize our offering to changing market needs. Why not join our fast growing customer base? Get in touch today to learn more about the Custella story.
THE CUSTELLA SUITE
SLA & CASE MANAGEMENT
Managing your client's expectations and keeping track of contractual milestones isn't easy. With Custella's SLA & Case Management module, you can optimize your Field Services AND track deliverables, reducing SLA breaches and potential penalties substantially.
ASSET & INVENTORY MANAGEMENT
Custella's Asset & Inventory module adds visibility of not just your field service reps, but also your assets and inventory. You can track details of the movement, quantity consumed & balance, locations of the assets as well as even create your own virtual warehouses among others.
Driving your field sales team to perform at its peak requires strong field sales management. Custella keeps sales managers in the loop with their on-field sales reps in real time.
Custella's Field service management (FSM) software helps modern companies dispatch technicians, collect payment in the field, and so much more with real time location tracking and job order processing.
Custella's transportation management system (TMS) handles the logistics that of planning, executing, and optimizing, and making sure shipments are compliant, with proper documentation available.
Here's The Benefits For Your Company, Your Field Agents, & Your Customers
- What's in it for my company?
Enables you to boost profits by streamlining your operations, cutting losses, and maximizing resources.
Upsell, cross-sell, and boost your customer satisfaction and experience. This influences an increase in customer retention.
Following SLA (Service Level Agreements) to conform to best practices, improves the quality of service.
Avoid delays and mistakes that are the result of agents getting into a tight spot and are unable to deal with it without support or authorization.
With a large team on the move, managing the hazy flood of real-time information is made quicker & easier with digital tools.
The complexity & logistics of your operations can be simplified by factoring in variables such as time, distance, skills, utilization, loading capacity, and specific routes.
In addition to your people, keep track of your inventory and movement to ensure you don't suffer from potential revenue/ cost leakages
- What's in it for my employees?
Keep up with tasks, assistance on the go for all levels of the organization.
Common Languages widely used in SE Asia are available on Custella.
Incorporates Field Service, Sales, Fleet & Asset management on ONE platform for ease of use.
Motivate field team members and reward adoption, compliance, and goal attainment using Custella’s gamification features.
Ease of handling ad-hoc job/delivery orders with in-app chat & alerts.
- What's in it for my customers?
Appointment scheduling as well as alerts & notifications via Whatsapp (Twilio) integration for customers.
Photographic proof of completion, Consignment fulfillment, and e-signature boosts safety & compliance.
Customer portal for easy viewing and real-time status updates.
Satisfied customers as a result of timely service, as well as the quality and professionalism of your brand.
PROVEN TRACK RECORD
Imagine yourself surrounded by brilliant minds and creative personas? Want to feel at home in the workplace? We sure do, and are always looking for new talent that does as well. The business industry is highly competitive, and we’re always looking to develop by recruiting those with raw talent and vast experience. Take a look at the available positions below and send us your CV today!