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    Custella Case Study: POS Malaysia
    • Nov 2, 2021
    • 2 min

    Custella Case Study: POS Malaysia

    Streamlining Supply Chain Demands and Milk-Runs.
    Custella Case Study: Pekat Solar
    • Nov 2, 2021
    • 2 min

    Custella Case Study: Pekat Solar

    Optimizing Service Support to Ensure a Better Client Experience.
    Keeping Up with the Expectations of Your New, Modern Customers
    • Oct 25, 2021
    • 4 min

    Keeping Up with the Expectations of Your New, Modern Customers

    Your guide to delivering seamless customer service to bond with new customers.
    How A Company Upgraded Its Asset Management With Custella
    • Oct 25, 2021
    • 4 min

    How A Company Upgraded Its Asset Management With Custella

    Neo Gardens took control of their assets and equipment and improved their overall business performance. Read on to learn how.
    Preventive Maintenance and Field Service: Are You Doing It The Right Way?
    • Oct 25, 2021
    • 3 min

    Preventive Maintenance and Field Service: Are You Doing It The Right Way?

    Smarter, personalized, and scheduled field service maintenance can present itself with some unique challenges. But the results are worth it.
    How Technology Can Help You Develop Your Field Service Management
    • Sep 27, 2021
    • 5 min

    How Technology Can Help You Develop Your Field Service Management

    It Always Seems Like a Distant Possibility Until it Actually Happens to Us Two days ago we made a purchase online for an air conditioner from a very well-known company. Their brand name, and the fact that we had bought another air-conditioner from them for my brother’s bedroom a few months ago, made us make the purchase again for our parent’s bedroom. When we bought the first one, it was a fairly easy process. We made the purchase, and as promised, after two days they delive
    Traditional Practices Can Be Your Kryptonite
    • Sep 27, 2021
    • 6 min

    Traditional Practices Can Be Your Kryptonite

    The Great Fall Into Pity If you are a fan of football, surely you know about the recent downfall of the Spanish club giant - F.C. Barcelona. A club with a rich history of winning trophies and medals left and right. A club that trains young talents in their academy to build them into the likes of Messi, Iniesta, Xavi, Eto’o, Ronaldinho, and so on has seen its structure crumble after the devastating defeat against Bayern Munich in a very recent Champions League match. Bayern wa
    Problem With Recurring Customer Issues
    • Sep 27, 2021
    • 4 min

    Problem With Recurring Customer Issues

    The Whispers Down the Lane Have you heard of the game ‘Whispers down the lane’? It is a game where players form a circle or a line, and the first player whispers a message to the second player and the second player is asked to do the same to the third. Once the message is passed to the last player, the person is asked to speak the message out loud. What starts with, let’s say, ‘There is a puppy in the village’ turns into ‘This is the porridge from the villa’. It may seem like
    Custella Case Study: Hills Health Solutions
    • Sep 24, 2021
    • 2 min

    Custella Case Study: Hills Health Solutions

    Read on about how Custella helped an Australian company with it's Field Service operations.
    Empathy Towards Field Agents: What We Don’t See
    • Sep 1, 2021
    • 5 min

    Empathy Towards Field Agents: What We Don’t See

    On A Rainy Afternoon A crash of thunder startled me as I turned off my laptop screen to look outside the window. It was cloudy. The cold wind against my skin and the petrichor rejuvenating my sense of smell made me appreciate the simpler pleasures in life. Since it was a Saturday and I did not bring back any stressors from the office, I felt like ordering some exotic food. Seafood chow mein and Thai soup seemed like the obvious choice for me to enjoy some me-time and the weat
    Are All Customers Really Equal?
    • Sep 1, 2021
    • 5 min

    Are All Customers Really Equal?

    A Powerful Message There’s an international film about a dyslexic 8-year-old boy who struggles to cope in school. His parents, frustrated by their inability to tutor the boy at home, end up sending him to a boarding school. The boy sinks into a state of fear, panic, and depression losing his motivation to go on with his life. Luckily, one of the teachers of his school notices his struggles and tries to calibrate his teaching method that would better suit the boy. The teacher’
    This Is Why You Should Start Tracking Your Assets
    • Sep 1, 2021
    • 5 min

    This Is Why You Should Start Tracking Your Assets

    Food For Thought “Why does my fridge have to break down at crucial times?” I pondered upon this question as I cautiously stepped out of my home to top up my groceries for a meal order. The pandemic has reduced my visits to the grocery store altogether but my fridge breaking down saw me having to make a crucial grocery pitstop to fulfill a desert order. While I was browsing through the frozen section, I picked up a box of ice cream to see it was not so frozen. Scrounging aroun
    4 Clever Ways You Can Improve Field Service Operations
    • Jul 26, 2021
    • 5 min

    4 Clever Ways You Can Improve Field Service Operations

    We live in a world where technological success is breaking boundaries. Businesses are moving away from spreadsheets and manual paper entries to complete their tasks. Even though it is difficult to part ways from a long followed norm, companies must adapt to the dynamic business environment to fully utilize the power of technology. A variety of digital assistants are at your reach to help you realize your company’s full potential and manage your everyday field service activiti
    The Future of the Service Industry - 5 Key Points You Should Know
    • Jun 22, 2021
    • 5 min

    The Future of the Service Industry - 5 Key Points You Should Know

    What Lies Ahead? Future is an idea that comes to everyone’s mind in almost all aspects of life. For the service industry, the forerunners and the current leaders have been constantly pointing out the shortcomings of the service providers due to various dependencies. Everyone is sure about one thing though - the field service roles are changing. There are other aspects of the field service industry that require an understanding of the field service agent’s psychology - what do
    Costly Field Service? Follow These Steps To Cut Cost
    • Jun 22, 2021
    • 6 min

    Costly Field Service? Follow These Steps To Cut Cost

    Cost and field service organizations have always been an ongoing strategy-making process where businesses find the most effective ways to cut operational costs. Deploying field service agents can be expensive when you take transportation costs, labor costs, miscellaneous expenses, and unavailability of technicians into account. Hence, field service organizations often opt for instant solutions which include: cutting down of the number of technicians reducing work hours levera
    Optimize Your Field Force - 6 Reasons Why
    • Jun 22, 2021
    • 4 min

    Optimize Your Field Force - 6 Reasons Why

    The Mess You are the customer experience manager of a POS systems company and you just completed your customer response report analysis from last month. All is well until a customer success officer informs you that one of the customers is unhappy for not getting their systems package activated despite paying for it. You investigate the issue and find out that a configuration was supposed to be made using a specific web application framework but was not completed in due time.
    17 FAQs Asked By Field Service Operators
    • May 24, 2021
    • 5 min

    17 FAQs Asked By Field Service Operators

    Here is a list of common questions that we have addressed concerning field service management.
    How Important Is Data In Field Service Management?
    • May 24, 2021
    • 3 min

    How Important Is Data In Field Service Management?

    Businesses are bound to face setbacks. Let’s see how data management helped them regain their control back.
    Virtual Inventory Management: The Future Is Now
    • Apr 23, 2021
    • 4 min

    Virtual Inventory Management: The Future Is Now

    Mismanagement of your inventory is never pleasant but there is a way to make inventory management fun and effective.
    Here’s How To Make Asset Management Easy
    • Apr 23, 2021
    • 4 min

    Here’s How To Make Asset Management Easy

    Difficulties managing your asset? Know what makes asset management feel like a breeze here.
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