Streamlining Supply Chain Demands and Milk-Runs.

Optimizing Service Support to Ensure a Better Client Experience.

Your guide to delivering seamless customer service to bond with new customers.

Neo Gardens took control of their assets and equipment and improved their overall business performance. Read on to learn how.

Smarter, personalized, and scheduled field service maintenance can present itself with some unique challenges. But the results are worth it.

It Always Seems Like a Distant Possibility Until it Actually Happens to Us Two days ago we made a purchase online for an air conditioner from a very well-known company. Their brand name, and the fact that we had bought another air-conditioner from them for my brother’s bedroom a few months ago, made us make the purchase again for our parent’s bedroom. When we bought the first one, it was a fairly easy process. We made the purchase, and as promised, after two days they delive

The Great Fall Into Pity If you are a fan of football, surely you know about the recent downfall of the Spanish club giant - F.C. Barcelona. A club with a rich history of winning trophies and medals left and right. A club that trains young talents in their academy to build them into the likes of Messi, Iniesta, Xavi, Eto’o, Ronaldinho, and so on has seen its structure crumble after the devastating defeat against Bayern Munich in a very recent Champions League match. Bayern wa

The Whispers Down the Lane Have you heard of the game ‘Whispers down the lane’? It is a game where players form a circle or a line, and the first player whispers a message to the second player and the second player is asked to do the same to the third. Once the message is passed to the last player, the person is asked to speak the message out loud. What starts with, let’s say, ‘There is a puppy in the village’ turns into ‘This is the porridge from the villa’. It may seem like

Read on about how Custella helped an Australian company with it's Field Service operations.

On A Rainy Afternoon A crash of thunder startled me as I turned off my laptop screen to look outside the window. It was cloudy. The cold wind against my skin and the petrichor rejuvenating my sense of smell made me appreciate the simpler pleasures in life. Since it was a Saturday and I did not bring back any stressors from the office, I felt like ordering some exotic food. Seafood chow mein and Thai soup seemed like the obvious choice for me to enjoy some me-time and the weat

A Powerful Message There’s an international film about a dyslexic 8-year-old boy who struggles to cope in school. His parents, frustrated by their inability to tutor the boy at home, end up sending him to a boarding school. The boy sinks into a state of fear, panic, and depression losing his motivation to go on with his life. Luckily, one of the teachers of his school notices his struggles and tries to calibrate his teaching method that would better suit the boy. The teacher’

Food For Thought “Why does my fridge have to break down at crucial times?” I pondered upon this question as I cautiously stepped out of my home to top up my groceries for a meal order. The pandemic has reduced my visits to the grocery store altogether but my fridge breaking down saw me having to make a crucial grocery pitstop to fulfill a desert order. While I was browsing through the frozen section, I picked up a box of ice cream to see it was not so frozen. Scrounging aroun

We live in a world where technological success is breaking boundaries. Businesses are moving away from spreadsheets and manual paper entries to complete their tasks. Even though it is difficult to part ways from a long followed norm, companies must adapt to the dynamic business environment to fully utilize the power of technology. A variety of digital assistants are at your reach to help you realize your company’s full potential and manage your everyday field service activiti

What Lies Ahead? Future is an idea that comes to everyone’s mind in almost all aspects of life. For the service industry, the forerunners and the current leaders have been constantly pointing out the shortcomings of the service providers due to various dependencies. Everyone is sure about one thing though - the field service roles are changing. There are other aspects of the field service industry that require an understanding of the field service agent’s psychology - what do

Cost and field service organizations have always been an ongoing strategy-making process where businesses find the most effective ways to cut operational costs. Deploying field service agents can be expensive when you take transportation costs, labor costs, miscellaneous expenses, and unavailability of technicians into account. Hence, field service organizations often opt for instant solutions which include: cutting down of the number of technicians reducing work hours levera

The Mess You are the customer experience manager of a POS systems company and you just completed your customer response report analysis from last month. All is well until a customer success officer informs you that one of the customers is unhappy for not getting their systems package activated despite paying for it. You investigate the issue and find out that a configuration was supposed to be made using a specific web application framework but was not completed in due time.

Here is a list of common questions that we have addressed concerning field service management.

Businesses are bound to face setbacks. Let’s see how data management helped them regain their control back.

Mismanagement of your inventory is never pleasant but there is a way to make inventory management fun and effective.

Difficulties managing your asset? Know what makes asset management feel like a breeze here.