On A Rainy Afternoon A crash of thunder startled me as I turned off my laptop screen to look outside the window. It was cloudy. The cold wind against my skin and the petrichor rejuvenating my sense of smell made me appreciate the simpler pleasures in life. Since it was a Saturday and I did not bring back any stressors from the office, I felt like ordering some exotic food. Seafood chow mein and Thai soup seemed like the obvious choice for me to enjoy some me-time and the weat
A Powerful Message There’s an international film about a dyslexic 8-year-old boy who struggles to cope in school. His parents, frustrated by their inability to tutor the boy at home, end up sending him to a boarding school. The boy sinks into a state of fear, panic, and depression losing his motivation to go on with his life. Luckily, one of the teachers of his school notices his struggles and tries to calibrate his teaching method that would better suit the boy. The teacher’
Food For Thought “Why does my fridge have to break down at crucial times?” I pondered upon this question as I cautiously stepped out of my home to top up my groceries for a meal order. The pandemic has reduced my visits to the grocery store altogether but my fridge breaking down saw me having to make a crucial grocery pitstop to fulfill a desert order. While I was browsing through the frozen section, I picked up a box of ice cream to see it was not so frozen. Scrounging aroun
We live in a world where technological success is breaking boundaries. Businesses are moving away from spreadsheets and manual paper entries to complete their tasks. Even though it is difficult to part ways from a long followed norm, companies must adapt to the dynamic business environment to fully utilize the power of technology. A variety of digital assistants are at your reach to help you realize your company’s full potential and manage your everyday field service activiti
What Lies Ahead? Future is an idea that comes to everyone’s mind in almost all aspects of life. For the service industry, the forerunners and the current leaders have been constantly pointing out the shortcomings of the service providers due to various dependencies. Everyone is sure about one thing though - the field service roles are changing. There are other aspects of the field service industry that require an understanding of the field service agent’s psychology - what do
Cost and field service organizations have always been an ongoing strategy-making process where businesses find the most effective ways to cut operational costs. Deploying field service agents can be expensive when you take transportation costs, labor costs, miscellaneous expenses, and unavailability of technicians into account. Hence, field service organizations often opt for instant solutions which include: cutting down of the number of technicians reducing work hours levera
The Mess You are the customer experience manager of a POS systems company and you just completed your customer response report analysis from last month. All is well until a customer success officer informs you that one of the customers is unhappy for not getting their systems package activated despite paying for it. You investigate the issue and find out that a configuration was supposed to be made using a specific web application framework but was not completed in due time.