Delivering Better Coffee Service With Technology
Learn how Custella helped a Coffee Shop franchise with their preventive maintenance by helping them gain control over their field service a
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- Jan 24
- 2 min
How Do You Maximize Customer Satisfaction?
Find out how the Malaysian home appliances company is boosting customer satisfaction with the help of a Mobile Workforce Management app.
- Dec 22, 2021
- 3 min
How Much Did The Covid-19 Pandemic Change The Field Service Industry?
While many companies across the globe have adapted to work-from-home or hybrid work since the pandemic began, does the field service industr
- Dec 22, 2021
- 3 min
What New Field Service Technologies Do You Need To Learn?
With the advancement of technology and Covid-19 pandemic that changed the way people work, where does your company stand?
- Dec 22, 2021
- 3 min
Unplanned Downtime and its Impact on Your Business
Unplanned downtime can have a huge impact on your business, especially when it comes to field service and SLAs. What can you do to prevent?
- Nov 24, 2021
- 3 min
Custella Case Study: Alan Dick
Ensuring Digital Connectivity with Efficient Asset Management and Field Service Tools. Alan Dick Brunei provides clients with expertly engineered and professionally delivered solutions for Cellular, Data, Radar, and Broadcast Systems. Their clients range across industries such as telecommunications, oil & gas, defense & enterprise markets in Brunei and Malaysia. When it comes to Wireless Telecommunications Infrastructure, there are several RF and cellular assets that are cons
- Nov 22, 2021
- 3 min
Custella’s Impact on Sustainable Development Goals (SDGs)
The Sustainable Development Goals are the world’s collective to-do list for the people and planet by 2030. Let’s learn how Custella helps!
- Nov 17, 2021
- 3 min
Preventative Maintenance and Asset Management Challenges in the Retail Business
Enrique Retailers Reduces Maintenance Costs By Taking Care of Their Assets with Preventative Maintenance
- Nov 17, 2021
- 3 min
Water Crisis in Klang Valley, Malaysia
Lack of proper field service management of water assets in the populous Klang Valley affected 5 million people
- Nov 2, 2021
- 2 min
Custella Case Study: POS Malaysia
Streamlining Supply Chain Demands and Milk-Runs.
- Nov 2, 2021
- 2 min
Custella Case Study: Pekat Solar
Optimizing Service Support to Ensure a Better Client Experience.
- Oct 25, 2021
- 4 min
Keeping Up with the Expectations of Your New, Modern Customers
Your guide to delivering seamless customer service to bond with new customers.
- Oct 25, 2021
- 4 min
How A Company Upgraded Its Asset Management With Custella
Neo Gardens took control of their assets and equipment and improved their overall business performance. Read on to learn how.
- Oct 25, 2021
- 3 min
Preventive Maintenance and Field Service: Are You Doing It The Right Way?
Smarter, personalized, and scheduled field service maintenance can present itself with some unique challenges. But the results are worth it.
- Sep 27, 2021
- 5 min
How Technology Can Help You Develop Your Field Service Management
It Always Seems Like a Distant Possibility Until it Actually Happens to Us Two days ago we made a purchase online for an air conditioner from a very well-known company. Their brand name, and the fact that we had bought another air-conditioner from them for my brother’s bedroom a few months ago, made us make the purchase again for our parent’s bedroom. When we bought the first one, it was a fairly easy process. We made the purchase, and as promised, after two days they delive
- Sep 27, 2021
- 6 min
Traditional Practices Can Be Your Kryptonite
The Great Fall Into Pity If you are a fan of football, surely you know about the recent downfall of the Spanish club giant - F.C. Barcelona. A club with a rich history of winning trophies and medals left and right. A club that trains young talents in their academy to build them into the likes of Messi, Iniesta, Xavi, Eto’o, Ronaldinho, and so on has seen its structure crumble after the devastating defeat against Bayern Munich in a very recent Champions League match. Bayern wa
- Sep 27, 2021
- 4 min
Problem With Recurring Customer Issues
The Whispers Down the Lane Have you heard of the game ‘Whispers down the lane’? It is a game where players form a circle or a line, and the first player whispers a message to the second player and the second player is asked to do the same to the third. Once the message is passed to the last player, the person is asked to speak the message out loud. What starts with, let’s say, ‘There is a puppy in the village’ turns into ‘This is the porridge from the villa’. It may seem like
- Sep 24, 2021
- 2 min
Custella Case Study: Hills Health Solutions
Read on about how Custella helped an Australian company with it's Field Service operations.
- Sep 1, 2021
- 5 min
Empathy Towards Field Agents: What We Don’t See
On A Rainy Afternoon A crash of thunder startled me as I turned off my laptop screen to look outside the window. It was cloudy. The cold wind against my skin and the petrichor rejuvenating my sense of smell made me appreciate the simpler pleasures in life. Since it was a Saturday and I did not bring back any stressors from the office, I felt like ordering some exotic food. Seafood chow mein and Thai soup seemed like the obvious choice for me to enjoy some me-time and the weat
- Sep 1, 2021
- 5 min
Are All Customers Really Equal?
A Powerful Message There’s an international film about a dyslexic 8-year-old boy who struggles to cope in school. His parents, frustrated by their inability to tutor the boy at home, end up sending him to a boarding school. The boy sinks into a state of fear, panic, and depression losing his motivation to go on with his life. Luckily, one of the teachers of his school notices his struggles and tries to calibrate his teaching method that would better suit the boy. The teacher’