FSM & CRM: A Match Made In Heaven for Your Business
Bridging the gap between a field service agent and the customer service representatives will create wonders for your business. Let’s see how
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- Jan 24, 2022
- 3 min
Delivering Better Coffee Service With Technology
Learn how Custella helped a Coffee Shop franchise with their preventive maintenance by helping them gain control over their field service a
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- Jan 24, 2022
- 2 min
How Do You Maximize Customer Satisfaction?
Find out how the Malaysian home appliances company is boosting customer satisfaction with the help of a Mobile Workforce Management app.
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- Dec 22, 2021
- 3 min
How Much Did The Covid-19 Pandemic Change The Field Service Industry?
While many companies across the globe have adapted to work-from-home or hybrid work since the pandemic began, does the field service industr
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- Dec 22, 2021
- 3 min
What New Field Service Technologies Do You Need To Learn?
With the advancement of technology and Covid-19 pandemic that changed the way people work, where does your company stand?
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- Dec 22, 2021
- 3 min
Unplanned Downtime and its Impact on Your Business
Unplanned downtime can have a huge impact on your business, especially when it comes to field service and SLAs. What can you do to prevent?
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- Nov 24, 2021
- 3 min
Custella Case Study: Alan Dick
Ensuring Digital Connectivity with Efficient Asset Management and Field Service Tools. Alan Dick Brunei provides clients with expertly...
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- Nov 22, 2021
- 3 min
Custella’s Impact on Sustainable Development Goals (SDGs)
The Sustainable Development Goals are the world’s collective to-do list for the people and planet by 2030. Let’s learn how Custella helps!
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- Nov 17, 2021
- 3 min
Preventative Maintenance and Asset Management Challenges in the Retail Business
Enrique Retailers Reduces Maintenance Costs By Taking Care of Their Assets with Preventative Maintenance
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- Nov 17, 2021
- 3 min
Water Crisis in Klang Valley, Malaysia
Lack of proper field service management of water assets in the populous Klang Valley affected 5 million people
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- Nov 2, 2021
- 2 min
Custella Case Study: POS Malaysia
Streamlining Supply Chain Demands and Milk-Runs.
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- Nov 2, 2021
- 2 min
Custella Case Study: Pekat Solar
Optimizing Service Support to Ensure a Better Client Experience.
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- Oct 25, 2021
- 4 min
Keeping Up with the Expectations of Your New, Modern Customers
Your guide to delivering seamless customer service to bond with new customers.
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- Oct 25, 2021
- 4 min
How A Company Upgraded Its Asset Management With Custella
Neo Gardens took control of their assets and equipment and improved their overall business performance. Read on to learn how.
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- Oct 25, 2021
- 3 min
Preventive Maintenance and Field Service: Are You Doing It The Right Way?
Smarter, personalized, and scheduled field service maintenance can present itself with some unique challenges. But the results are worth it.
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- Sep 27, 2021
- 5 min
How Technology Can Help You Develop Your Field Service Management
It Always Seems Like a Distant Possibility Until it Actually Happens to Us Two days ago we made a purchase online for an air conditioner...
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- Sep 27, 2021
- 6 min
Traditional Practices Can Be Your Kryptonite
The Great Fall Into Pity If you are a fan of football, surely you know about the recent downfall of the Spanish club giant - F.C....
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- Sep 27, 2021
- 4 min
Problem With Recurring Customer Issues
The Whispers Down the Lane Have you heard of the game ‘Whispers down the lane’? It is a game where players form a circle or a line, and...
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- Sep 24, 2021
- 2 min
Custella Case Study: Hills Health Solutions
Read on about how Custella helped an Australian company with it's Field Service operations.
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- Sep 1, 2021
- 5 min
Empathy Towards Field Agents: What We Don’t See
On A Rainy Afternoon A crash of thunder startled me as I turned off my laptop screen to look outside the window. It was cloudy. The cold...
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