How Much Did The Covid-19 Pandemic Change The Field Service Industry?
While many companies across the globe have adapted to work-from-home or hybrid work since the pandemic began, does the field service industr
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- Dec 22, 2021
- 3 min
What New Field Service Technologies Do You Need To Learn?
With the advancement of technology and Covid-19 pandemic that changed the way people work, where does your company stand?
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- Nov 22, 2021
- 3 min
Custella’s Impact on Sustainable Development Goals (SDGs)
The Sustainable Development Goals are the world’s collective to-do list for the people and planet by 2030. Let’s learn how Custella helps!
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- Nov 17, 2021
- 3 min
Water Crisis in Klang Valley, Malaysia
Lack of proper field service management of water assets in the populous Klang Valley affected 5 million people
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- Nov 2, 2021
- 2 min
Custella Case Study: Pekat Solar
Optimizing Service Support to Ensure a Better Client Experience.
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- Sep 24, 2021
- 2 min
Custella Case Study: Hills Health Solutions
Read on about how Custella helped an Australian company with it's Field Service operations.
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- Sep 1, 2021
- 5 min
Empathy Towards Field Agents: What We Don’t See
On A Rainy Afternoon A crash of thunder startled me as I turned off my laptop screen to look outside the window. It was cloudy. The cold...
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- Sep 1, 2021
- 5 min
This Is Why You Should Start Tracking Your Assets
Food For Thought “Why does my fridge have to break down at crucial times?” I pondered upon this question as I cautiously stepped out of...
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- Jun 22, 2021
- 5 min
The Future of the Service Industry - 5 Key Points You Should Know
What Lies Ahead? Future is an idea that comes to everyone’s mind in almost all aspects of life. For the service industry, the forerunners...
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- Jun 22, 2021
- 6 min
Costly Field Service? Follow These Steps To Cut Cost
Cost and field service organizations have always been an ongoing strategy-making process where businesses find the most effective ways to...
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- Jun 22, 2021
- 4 min
Optimize Your Field Force - 6 Reasons Why
The Mess You are the customer experience manager of a POS systems company and you just completed your customer response report analysis...
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- May 24, 2021
- 5 min
17 FAQs Asked By Field Service Operators
Here is a list of common questions that we have addressed concerning field service management.
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- May 24, 2021
- 3 min
How Important Is Data In Field Service Management?
Businesses are bound to face setbacks. Let’s see how data management helped them regain their control back.
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- Apr 23, 2021
- 5 min
10 Functions That Will Make You Forget Your Worries About SLAs
Disappointing your customers by breaching SLAs is never fun. Here is a foolproof plan to avoid that.
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- Feb 23, 2021
- 4 min
5 Benefits of Case Management
What satisfies customers and how can you do it better? Let’s find out.
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- Jan 21, 2021
- 4 min
One Software Can Change Your Entire Workflow
This is how an ePayment provider achieved better visibility, effective decision making, and reduced expense.
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- Jan 21, 2021
- 3 min
Do You Know What Your Field Workers Are Really Doing?
Task visibility is an integral part of any service provider team. Here’s how this company achieved it.
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- Jan 18, 2021
- 3 min
Why Your Decisions May Not Be Effective Enough
Knowing how your teams perform can help you make the best decision. But how can you do that? Let’s check it out.
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- Dec 15, 2020
- 4 min
Field Force Management Is Easier Than You Think
A technology solutions provider has gotten rid of all its bottlenecks thanks to a smart decision. Here is how it benefited them.
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- Dec 1, 2020
- 4 min
Service Level Agreements - Transparency Is The Key
With so many clients to handle, it can become difficult keeping track of your SLAs. Let’s see how to make it easier.
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