MoU Signing Ceremony Between Custella And Vlan Asia
Custella and Vlan Asia signed a Memorandum of Understanding (MoU) to maintain the direction towards a common goal between the two parties.
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- Jan 24, 2022
- 4 min
FSM & CRM: A Match Made In Heaven for Your Business
Bridging the gap between a field service agent and the customer service representatives will create wonders for your business. Let’s see how
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- Jan 24, 2022
- 2 min
How Do You Maximize Customer Satisfaction?
Find out how the Malaysian home appliances company is boosting customer satisfaction with the help of a Mobile Workforce Management app.
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- Dec 22, 2021
- 3 min
How Much Did The Covid-19 Pandemic Change The Field Service Industry?
While many companies across the globe have adapted to work-from-home or hybrid work since the pandemic began, does the field service industr
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- Dec 22, 2021
- 3 min
What New Field Service Technologies Do You Need To Learn?
With the advancement of technology and Covid-19 pandemic that changed the way people work, where does your company stand?
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- Nov 22, 2021
- 3 min
Custella’s Impact on Sustainable Development Goals (SDGs)
The Sustainable Development Goals are the world’s collective to-do list for the people and planet by 2030. Let’s learn how Custella helps!
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- Nov 17, 2021
- 3 min
Water Crisis in Klang Valley, Malaysia
Lack of proper field service management of water assets in the populous Klang Valley affected 5 million people
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- Nov 2, 2021
- 2 min
Custella Case Study: Pekat Solar
Optimizing Service Support to Ensure a Better Client Experience.
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- Sep 24, 2021
- 2 min
Custella Case Study: Hills Health Solutions
Read on about how Custella helped an Australian company with it's Field Service operations.
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- Sep 1, 2021
- 5 min
Empathy Towards Field Agents: What We Don’t See
On A Rainy Afternoon A crash of thunder startled me as I turned off my laptop screen to look outside the window. It was cloudy. The cold...
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- Sep 1, 2021
- 5 min
This Is Why You Should Start Tracking Your Assets
Food For Thought “Why does my fridge have to break down at crucial times?” I pondered upon this question as I cautiously stepped out of...
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- Jun 22, 2021
- 5 min
The Future of the Service Industry - 5 Key Points You Should Know
What Lies Ahead? Future is an idea that comes to everyone’s mind in almost all aspects of life. For the service industry, the forerunners...
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- Jun 22, 2021
- 6 min
Costly Field Service? Follow These Steps To Cut Cost
Cost and field service organizations have always been an ongoing strategy-making process where businesses find the most effective ways to...
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- Jun 22, 2021
- 4 min
Optimize Your Field Force - 6 Reasons Why
The Mess You are the customer experience manager of a POS systems company and you just completed your customer response report analysis...
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- May 24, 2021
- 5 min
17 FAQs Asked By Field Service Operators
Here is a list of common questions that we have addressed concerning field service management.
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- May 24, 2021
- 3 min
How Important Is Data In Field Service Management?
Businesses are bound to face setbacks. Let’s see how data management helped them regain their control back.
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- Apr 23, 2021
- 5 min
10 Functions That Will Make You Forget Your Worries About SLAs
Disappointing your customers by breaching SLAs is never fun. Here is a foolproof plan to avoid that.
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- Feb 23, 2021
- 4 min
5 Benefits of Case Management
What satisfies customers and how can you do it better? Let’s find out.
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- Jan 21, 2021
- 4 min
One Software Can Change Your Entire Workflow
This is how an ePayment provider achieved better visibility, effective decision making, and reduced expense.
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- Jan 21, 2021
- 3 min
Do You Know What Your Field Workers Are Really Doing?
Task visibility is an integral part of any service provider team. Here’s how this company achieved it.
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