FIELD SERVICE

MANAGEMENT 

 
MANAGE EVERYTHING IN ONE PLACE

Integrate Your CRM, Your Communication Platforms, and other Software into one end-to-end solution

STRESS-FREE JOB ORDER MANAGEMENT

Creating and assigning a job order is just the start of the process.

Keep track of what’s going on; what needs to be done, and what’s already completed. Your field service management team can monitor any service requests, and which can link to most ERP systems. 

 

Automatically optimize field service agent’s day, working around fixed meetings, based on location, availability, and priority.

 

Factor in buffer times such as walking from the car park, or taking the lift to the client’s floor as well, so there’s no arriving late to worry about.

Order

Creation

Customer & Contact Management

Assignment & Task Management

Route

Optimization

Team/Task Visualization

 
SIMPLIFYING THE MANAGER'S PLANNING PROCESS

Helps you Manage Job Orders effectively for Optimal Operations

SMART JOB ASSIGNMENT

Automate job assignments to the best-suited agents in the field, based on their availability, utilization, skill, and travel time.

Keep your customers up to date with a customized portal specifically for your organization, with real-time updates of location and ETA to improve communication and customer satisfaction via our WhatsApp  (Twilio) connector. 

Generate new job orders through the customer portal for faster order replenishment and fulfillment. 

Real-Time Location

Mapping

Actual vs. Planned Analysis

Nearby

Customers

Technician Shifts

Realtime Parts & Inventory

 
A HANDY TOOL FOR EVERY FIELD AGENTS

An All-in-One Mobile App for Field Agents

Dedicated Customer Features

Your customers receive instant alerts and notifications regarding job orders, have a customizable portal for engagement, and last but not least, have the convenience of digital signatures for any legal grounds.

In-app photo-taking and document uploading allow you to keep track of your work process, all neatly saved and indexed. You don't need other systems for this.

Documenting Job Implementation

ALL-ROUND CONNECTIVITY AND PRODUCTIVITY

Get a real-time view of the task progress and the locations of all agents in a team. At the individual level, Custella even arranges your tasks in sequence so you can best plan out your day.

Real-Time Visibility

Visualize your Customer’s past history of orders, preferences, and footnotes. Documentation, digital signatures, and photo attachments serve as records of your work process; indexed, and saved for future reference.

Customer 360° View

END-TO-END PROCESS OPTIMIZATION

Real Time Visual Alert

Photo

Capturing

e-Signature

In-app

Chat

Documents / Attachment

Check in /

Check out

 
ONE CLICK REPORTING & ANALYTICS

Review Your Operational Performance

IN-DEPTH OPERATIONS ANALYTICS

Once a job has been completed, dynamic reports can be instantly generated to help make better business decisions in the long run. You don't need paper.

Field service managers can leverage business rules and get notifications e.g. when team members are likely to be delayed, Geofencing controls by location.

Both managers and customers receive real-time status updates whilst job order is being carried out.


Once the job order has been fulfilled, you can choose between dynamic or pre-saved templates. 
 

Over the long term, your planners are able

to see your overall performance and where improvements can be made with data on the actual route vs. the planned route and driving time

Automated

Reports

Actual vs Planned Route

Team

Reports

Dynamic Report Creation

Business Performance

A Dynamic Package Of Features

Need More? We Got It!

Multichannel Order Management

Immediately generate job or sales orders anywhere and anytime from a mobile phone, without having to access multiple systems.

Job Order Management

Accurately assign and match tasks to the right field agent according to availability, skills, utilization and location.

Request 
Assistance

Use the in-app chat to as a tool for communication whenever faced with unforeseen obstacles on the job. 

360° Customer
View

Get a full view of transaction history, product purchases and warranties, and past engagements from a single platform.

Real Time Updates & Customer Portal

Raise delivery scheduling requests and view ETA of driver.

Photo Capturing & e-Signature

Attach photos of consignment to validate condition, and customer's digital signature, as proof of delivery with a timestamp.

We assist multiple sectors find success in Field Service

Read More 

VALUE FOR YOUR ORGANIZATION

+40%

+45%

+95%

+76%

Through enhanced communication and engagement to avoid errors
Use simple one-click planning to streamline operations
Stay updated with real-time alerts and notifications
Research shows that most customers prefer a digital platform
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