Forms and Business Process Management
Provide customer support with specialized Helpdesk agent features built to work with your field teams.
Response Quality
Increased Response time & Improved Response Quality
Customer Satisfaction
Boost and Track Customer Satisfaction
Communication
Raise the ceiling of your internal communications
Service checklist forms
Save time, collect information efficently, and avoid overlooking protocols with checklists.
"Before using Custella, we used WhatsApp to communicate with our teams and this was not a very efficient system for a large company. Custella has helped Pekat Solar, for example, when we get a job order, we are able to trace and view the pending tasks for us to ensure we are able to complete them.
Previously, it took 4 hours to complete the job order but now it only takes 30 minutes to complete it. Once we get the notifications from our planners, we are able to dispatch our teams immediately."
Kamil
Senior Supervisor
Criteria Triggered Service Order Generation
Auto-generate service orders and auto-assign tasks to relevant team members based on custom criteria from your checklist forms.
Teams/ Geo-fence/ service zone
Your teams and assets are tagged to geographically designated zones to optimize your planning and assignments
Custom validations and verification
Ensure your team follows your required business processes through role and team-based validation.
