Why you should switch to a SaaS from your traditional software.
Business solutions have undergone a significant transformation as a result of technological advancements. Modern utilities are being added to the infrastructure along with new software. As a result of the use of various software, everyone can grow with new smart services.
Sarah, Project Manager of a reputed company, was asked to give some new ideas about renovating the field service management system. As the company is expanding globally, the on-premise system doesn’t seem compatible anymore. So, Sarah decided to automate and integrate the management by introducing a cloud-based system which is often referred to as SaaS (Software as a Service).
Here are 12 benefits of using SaaS that Sarah has explained to the company:
1. Flexibility:
SaaS (Software as a Service) is a comparatively new software distribution function that allows clients to access applications via the internet rather than requiring physical media and manual installation. SaaS is accessible via the internet anywhere, anytime. Through software like Custella, your employees can log in to their account and get all the information they need for their job in no time.
2. Cost-effective:
SaaS is typically delivered in a shared or multi-tenant environment, where hardware and software license costs are lower than in a traditional model. Another advantage is that you can increase your customer base rapidly because SaaS allows small and medium businesses to use software that they would not otherwise use owing to expensive licensing or development costs.
3. Easy to use:
This software is user-friendly. Some common examples of SaaS that we are using in our daily life are Google Drive, Netflix, and Microsoft’s Office 365 without even realizing it. People don’t need any training or expertise for using a SaaS. Any employee and client can properly use them.
4. Data safety:
If you use a SaaS like Custella, their data will be stored securely in a private server that is unique to each organization. Companies that provide software as a service (SaaS) are obviously on the rise, spurred by the rapid expansion of the larger cloud computing market. About 51% of businesses follow the trend and adopt the SaaS model for their daily operations.
5. Job management:
It is high time for you to switch to SaaS for thriving in field workforce management. You can easily assign the job to the employees through a cloud SaaS like Custella according to their location, availability, utilization, and even expertise.
6. Scheduling:
Both you and your employees can manage the schedule and work according to it. All updates are in real-time so there is seamless communication between the field agents and the managers back in the office. You can also rope in customers and give them real-time status updates and ETAs.
7. Efficiency:
Users may easily get their apps to market by developing in the cloud. A SaaS makes use of remote resources, which saves businesses money on servers and other hardware. Companies are adopting applications like Salesforce, Custella, Office 365, and Zendesk for their smooth operations and wide range of accessible features.
8. Storage:
Those days are long gone when companies used to pile up their shelves with files and documents. A SaaS like Google Drive or Custella has its own cloud space of storage - and you only pay for what you need. Unlike some other applications, they don’t clog up the internal storage of your devices and exist ready on the cloud for download whenever required.
9. Regular updates:
SaaS providers update their products regularly to ensure that users have access to the most up-to-date technologies. This means your application is always in tandem with the latest technologies and poses less of a security risk. It also means customer delivery, implementation, and experience are the latest offerings of cutting-edge technology.
10. Customer Portal:
Cloud Saas applications can be packaged with customer portals so that vendors have a direct line to their market. The customer portal is a strong “good-to-have” feature in mobile workforce management. Custella offers this so that customers can place new orders directly and their service provider can upsell/cross-sell within the platform while providing status and order/delivery details in real-time.
11. Scalability:
SaaS solutions are maintained in cloud environments that are scalable and have integrations with other SaaS services. For example, Custella can integrate with a CRM like Salesforce and automate the export process of open customer requests to its own FSM system for Planning, Execution, and Analysis.
12. Smart optimizers:
Because it is a centralized, 24/7 online system, you can optimize, organize, and manage your workforce no matter where they, or you, are through a SaaS. Custella for example helps allocate your resources and optimize your workforce in the most convenient way possible by factoring in travel times, buffer times for parking and traffic, as well as in-app channels of communication in case of emergencies.
As a business owner, you owe it to your staff to invest in the best, most secure, valuable, and accessible technologies possible, so they can focus on doing their duties rather than wasting time on administrative tasks. Sarah has made the right choice by offering to switch to a SaaS for her company. Now it’s your turn to accept the change and thrive in your business.
Still have more questions? Check out more FAQs on our website here. You can also get in touch with us below from the link below; we are always happy to get back to you with any queries regarding your business.
Need a field service management application like Custella? If you’re in the ASEAN region (Malaysia, Indonesia, Singapore, Brunei, etc. ) or Australia/Oceania, drop us an email to schedule your demo: ask@custella.com.
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