top of page

4 Ways to future-proof your business

The post-COVID world calls for new actions instead of repeating the mistakes of pre-COVID times.

Employee working from home

Back in 2020, we all were forced to change the way of our regular work. When I started working from home, it was hard for me to cope with the new setting. I believe everyone had to face the same difficulties. Being the brand development executive of a skincare company, I used to go back and forth to the warehouse and the shops to keep an eye on the sales and inventories. During COVID lockdowns, our company opted for a system to track everything online and it was way better than doing all that manually.It allowed us to save a lot of time while also increasing our productivity. I’m one of the many among you who can’t think of going back to the pre-covid situation and resuming from where we left off. I’ve got so much more work-life balance now while being productive that I can’t think of commuting to and from the office to do the same work that I can do from home. I am sure a lot of you can relate with me on this.

Well, not all the work can be done at home. In the aftermath of COVID-19, many businesses have been forced to abandon some of their old plans when it comes to the workplace and workforce of the future. Companies are smartly reinventing and reshaping their workplaces into hybrid environments as employees return to the office and the vast majority of the workforce continues to be productive from home.

As governments continue to loosen restrictions, you'll need to focus on other issues. The first is practical: how to get your business ready for the "new normal" of going back to work. Despite the fact that this will be a new and demanding issue, it should be solvable soon. The other, and more challenging, objective will be to evaluate the crisis's medium- to long-term consequences and how you should respond strategically.

Here’s what you can do to future proof your business:

1. Steadily increase use of remote working

According to a recent Gartner poll, 48% of employees will likely work remotely at least part of the time after COVID-19, compared to 30% before the pandemic. Explore the critical competencies employees will need to collaborate digitally as organizations shift to more remote work operations and are prepared to adjust employee experience strategies.

2. Engage with your employees

It doesn’t feel right to assign the duties to your employees and sit back. To boost their productivity, you have to check on them and follow up with their work. You can use a mobile workforce management software like Custella to keep track of your assigned work to your employees and identify strengths and weaknesses in your operations.

Team members working on project

3. Increase data collection

Get more updates from your employees including their login/logout time and the status of their work. Custella is way ahead of the traditional employee monitoring tools and keeps you updated on literally everything you need with features such as digital signatures, note-taking, and photo capture.

4. Identify skills

Prior to COVID-19, critical roles were defined as roles requiring critical skills or capabilities required by an organization to achieve its strategic goals. Employers are realizing that there is another type of critical role — one that is critical to the success of critical workflows. You can identify field agents that have specific skill sets or are highly experienced in a particular task and assign them to work according to these expertise. You can do it all with the skills filter in a software like Custella. This way your workplace can be productive more than ever.

Employees in all industries must learn how to adapt to rapidly changing conditions, and businesses must learn how to match those field agents to new roles and activities.This dynamic goes beyond remote working and the use of automation technologies. It is about how leaders can reskill and upskill employees in order to deliver new business models in the post-pandemic era. But an adaptation of a mobile workforce management software can make your work a hundred times easier. Companies cannot be resilient unless their system is. Building your strength now is the first step toward ensuring the success of your organization's recovery business model.

Successful business team

Still have more questions? Check out more FAQs on our website here. You can also get in touch with us below from the link below; we are always happy to get back to you with any queries regarding your business.


Need a field service management application like Custella? If you’re in the ASEAN region (Malaysia, Indonesia, Singapore, Brunei, etc. ) or Australia/Oceania, drop us an email to schedule your demo:

Post: Blog2_Post
bottom of page