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Amp Up Your Wholesale Business With FSM software

Ways to fight recession for field service businesses

Employee working from home

The "old times" can often feel so far away after almost two years of the pandemic and its numerous effects. The Covid 19 regulations, which include masks, social seclusion, and an almost total restriction on spectators at the event, have even caused the Olympic Games to be postponed by a year.

The process of purchasing goods in bulk, holding them, and then reselling them in smaller amounts to other companies or organizations, including restaurants, hospitals, or schools, is known as wholesale distribution. The COVID-19 pandemic has caused considerable challenges to the wholesale distribution industry, which is important to the worldwide supply chain.

Due to quarantines and the unstable economy, both customers and supply partners are generally having financial difficulties. Additionally, due to transportation constraints, such as border closures, 75% of businesses have reported supply chain disruptions. Against this backdrop of uncertainty, about half of all wholesale distributors are lowering inventories. Peak periods also had an impact on staffing; in a Modern Distribution Management (MDM) quarterly survey, distributors who responded were asked to ask some employees to work remotely 87 percent of the time, and 33 percent of the companies reported layoffs.

With so much attention being paid to the virus, we frequently run the risk of ignoring other trends and problems that are still influencing the wholesale distribution sector. These developments have often benefited during the past two years, although in some cases they have been slightly under the radar. The wholesale distribution business has experienced unexpected developments and challenges during these early decades of the 2020s, including the pandemic, broken supply chains, and more. Many distributors have struggled with the difficult decision to dramatically change their business procedures in an effort to remain competitive in this market.

The good news is that every change, despite being upsetting and probably unsettling, also presents a chance for the companies to become more dynamic, resilient, and effective. It's an opportunity to set up the business processes for long-term success in the world of wholesale distribution when the newsworthy events of today will be written about in the annals of history.

Anyone working in this field is aware of how important accurate coordination of the many moving pieces is. Wholesalers and distributors have a lot of experience and knowledge in handling things like inventory, logistics, scheduling, and technicians. The issue is that people continue to handle these tasks using disconnected technologies, manual data entry, and paper-based processes. Wholesalers are intelligent and skilled, but many of them lack the procedures needed to use their knowledge successfully. There used to be no other choice, but that is no longer the case.

Any business that dispatches professionals into the field, from plumbers to pool cleaners, benefits from Field Service Management software. However, wholesalers and distributors, where profit margins depend on careful coordination of purchasing, scheduling, sales, and service delivery, benefit even more. There isn't much room for error. Instead, getting everything to function together allows wholesalers and distributors to reduce expenses, increase profits, and change how the bottom line appears. This software does indeed improve everyone. However, it releases the full power of wholesalers and distributors in ways that would be inconceivable without it. Offering customers and suppliers digital transaction choices was merely seen as a nice feature not long ago. It is now essential.

The future of wholesale distribution already includes a significant amount of virtual distribution. A field service software like Custella offers a wide range of services like task scheduling, optimization, integration, automation of systems, etc. The most interesting feature of this software is you can create virtual warehouses and manage your inventory through it. Virtual warehouses can be created and maintained through inventory management. Similarly, handover forms and inventory transfers can be managed. During asset check-in or check-out, the RFID can be scanned. ​Businesses must give priority to internal communication and cross-departmental information sharing as the wholesale distribution sector becomes more data-driven. Employees will be able to know what is in their trucks, nearby trucks, and the warehouse with the use of a mobile field service application like Custella that integrates inventory and parts management.

Those in wholesale sales who start using digital technologies quickly discover there is a plethora of valuable intelligence to collect that can improve their sales process. It’s time to amp up your business and open new paths of development.

Still have more questions? Check out more FAQs on our website here. You can also get in touch with us below from the link below; we are always happy to get back to you with any queries regarding your business.


Need a field service management application like Custella? If you’re in the ASEAN region (Malaysia, Indonesia, Singapore, Brunei, etc. ) or Australia/Oceania, drop us an email to schedule your demo:

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