How Do You Maximize Customer Satisfaction?

Belvoir Appliances Reaches Ultimate Customer Satisfaction With Mobile Workforce Management


Custella handling Belvoir appliances

For over 20 years, Belvoir (pseudonym) has stood strong in its root vision to supply communities with high-quality, reliable home appliances at affordable price points. Belvoir’s innovation, creativity, and visionary outlook of the industry have succeeded repeatedly in helping the company achieve top-tier recognition and awards as a pioneer home appliances brand. They are exporting a range of products to 24 countries worldwide. Their line of business includes the wholesale distribution of electrical appliances, television, and radio sets.


In this fast-paced digital world, the services we rely on the most are the ones we notice the least. We expect seamless service around the clock, and only notice the lack of it when it does not meet our expectations. Providing reliable services for both businesses and consumers is a task that Malaysian home appliances company Belvoir takes very seriously. And a mobile workforce management app is helping Belvoir transform its internal operations to provide the best possible business experience.


Warehouse of electrical appliances


Integrating Multiple Systems on a Single Platform


When Belvoir decided to transform its digital strategy, it needed to align its core functionalities to create a smoother process. That meant integrating all the critical business systems on a stable and central platform to achieve the ultimate visibility. According to them, they chose a mobile workforce management app because of its state-of-the-art platform that consolidates seamlessly with other solutions.


Belvoir needed a digital platform that could help with the following things, which can be delivered by a mobile workforce management app:

  • Create job orders based on customer profiles to avoid SLA breaches

  • Assign field reps according to their skill, location, availability to each job order

  • Keep track of what appliances or equipment were being checked in or out of the shop and warehouse

  • Update the completed and remaining job order in real-time


Features of the Custella mobile app


Needless to say, the results were more than satisfactory. With the help of a mobile workforce management app, from capturing job orders to its planning, execution, and in-depth operation analytics; everything is now done smoother than ever. Custella helped reduce Belvoir’s fault response time, technicians travel time, and a clearer, real-time view of the task progress and location of the agents. And using the asset management feature, a virtual warehouse was created for Belvoir that helped visualize their current storage status to locate items easily, and get notified when any items are being checked out or in, so no appliances or pieces of equipment are ever unaccounted for.


Customer satisfaction guaranteed

With a powerful tool like Custella Mobile Workforce Management on their side, Belvoir Home Appliances can combine field service management and asset management into one, single platform that helps them with real-time status updates and detailed reporting, which would in turn boost their customer satisfaction.




Still have more questions? Check out more FAQs on our website here. You can also get in touch with us below from the link below; we are always happy to get back to you with any queries regarding your business.

 

Need a field service management application like Custella? If you’re in the ASEAN region (Malaysia, Indonesia, Singapore, Brunei, etc. ) or Australia/Oceania, drop us an email to schedule your demo: ask@custella.com.


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