Gig Economy: The future of field service

How field service and gig economy are merging in the industry


Employee working from home

Every facet of modern life has been gradually altered by technology. You want to eat but are pressed for time. There are many apps, like Gab Food and Uber Eats, that deliver any kind of cuisine your taste buds desire. If you don't have a car and need to get there quickly and affordably, you can always take a Grab Car or Uber or Lyft. Finding a car to take you to your desired destination is simple today because there are so many transportation services accessible.

On-demand labor has become more popular in the years following COVID-19. Although it may appear strange, this is actually a pattern that has been developing for years. During covid, a foodie like me never had to worry about going out to get food from my favorite restaurant. All the things I needed I could get by ordering from home.


There are countless needs and opportunities. Your wants can now be satisfied by modern technology in a few clicks. The way people view and carry out their work has changed as a result of technological advancement. An estimated 150 million workers in North America and Western Europe have left steady corporate jobs to work as independent contractors. The knowledge-intensive industries and creative jobs make up the largest and fastest-growing segments of the project-based economy, according to McKinsey analysis. It may appear that the gig economy is to blame for the culture of full-time employment being threatened.



The prospect of embracing the gig economy to their benefit is also beginning to dawn on the field service businesses. It's hardly surprising that "on-demand" field service teams are beginning to appear in a sector that has historically employed a mixed workforce of direct workers and independent contractors. But there is a part of the freelance economy that we frequently ignore. People often associate gigs with Millennials, but that isn't necessarily the case. More than ever, the flexibility offered by gig jobs is luring in skilled and mature professionals who are benefiting from being able to fit work around their obligations to their families and other obligations. The gig economy is equally compatible with a more experienced generation in the field services sector. This includes engineers who are close to semi-retirement, professionals who choose a more established lifestyle and spend less time traveling, and ex-military persons.


Field service firms can obtain a contingent labor pool of engineers with the requisite capabilities to do about 80% of daily work by tapping into a third-party market of engineers. By 'dialing-in' job-specific expertise as needed, businesses can complement this workforce by utilizing IoT technologies. Due to their ability to handle extremely complex repair and maintenance requests, organizations now have greater options in how to utilize their specialized technical staff. Will it really matter if the engineer is a direct employee or a gig worker if they are on an emergency break-fix call and get the customer back up and running? Most likely not. Similarly, will it really matter if the engineer is employed or a gig worker if they are carrying out pretty normal preventative maintenance? Again, it’s unlikely that the customer will be overly concerned. Here’s how a field service management software can be useful in the gig economy:



Work orders: It can be tough to keep track of the gig employees and their areas of expertise. Through a field service management software like Custella, managers can assign tasks to the staff according to their skills, expertise, and location.


Customer Portal: The customers can get real-time status updates on their service provider. Also, they can place new orders through the software and give feedback on the service. Managers can evaluate the gig employees according to the feedback.

Location mapping: Managers can plan and assign tasks according to the convenient and current locations of the gig employees. It integrates with Google and Here maps to provide real-time routing details. Even if there is traffic or any accident, the ETA has changed automatically.

The key to success for gig workers is flexibility. They want to work when they feel like it, which makes it rewarding. It will be fascinating to see what occurs next when the two worlds continue to merge, as the gig economy is making big breakthroughs in the field service sector.



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