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How to Leverage Industrial Asset Service Data

The effective and sustainable solution to the changing business scenario is opting for digitization to gather data and use data analytics for better solutions


Employee working from home

The COVID-19 pandemic happened in 2020 and we are still observing its impact on businesses, products, and customer service. Due to the advancement of technology, changes can happen overnight. Hence, innovation needs to take place immediately to keep up with the changing and dynamic business scenario. At the same time, more and more entrepreneurs are entering the market with innovative products and ideas which increases the existing competition among businesses.


Businesses that primarily manufacture products are looking for ways to improve and accelerate innovation. According to the experts, the best place to start is in the data asset and asset service data of the business for insights. New digital business models, revolutionary technological advances, and changing trends in the industry are also playing a critical role to improve existing product design.


How to manufacture with innovation and digitization?

The most common method of manufacturing at a lower cost was achieved by outsourcing production to developing countries where the labor and cost of raw materials are cheaper. However, now we have entered a technology-led innovation era. Technology and digitization can assist businesses to achieve greater quality, efficiency, and performance. These also increase customer satisfaction and eventually lead to more sales and profit. helped to achieve greater efficiency, quality, and performance while enabling higher customer satisfaction. The production process of products is also going through a transition. Manufacturers are opting for innovative solutions to their production process. In the last couple of decades, innovative manufacturing techniques skyrocketed by 150% in the United States.


These changes in the trends of production and manufacturing did not happen overnight. The companies who are opting for change are investing money and resources in digital transformation. They believe that timely digital transformation can optimize their designs, improve the quality of products, save time, and increase employee efficiency. These companies are “digital-first” and forward thinkers who are willing to change from their traditional methods to modern ones.


Manufacturers who experiment with ideas and innovations are using digital tools and technology to understand their products and consumers on a deeper level. They are taking the support of Artificial Intelligence software to identify the scope of improvements and gaps. Automation can be applied anywhere and everywhere in a business model. Manufacturers are more likely to use the data gathered by Artificial Intelligence to analyze them and apply them to their new product designs. The industrial data assets of the manufacturers enable them to reduce design costs, improve adoption and customer value, streamline innovation, and provide better customer service.


How to Transition to Product Servitization and Transform your Business?

Businesses are shifting from a product-centric business model to a service-centric business model. This model is new and growing in the business market where manufacturers are prioritizing customer service along with a new and improved line up of products. The customer mindset and desire have experienced huge shifts during the pandemic. Customers expect the best service and products, and at the same time, they expect businesses to provide them diligently. Manufacturers are taking responsibility and absorbing the cost of poor service and poor quality of products. Hence, manufacturers are expected to access feedback and data from customers, and then act quickly as it can greatly impact the profitability of any business.


Businesses are collecting and storing large volumes of information from their customers. They are trying to understand how their products perform, which products and services are working and which are not, and how satisfied their customers are with the products and services. This wealth of data is converted by manufacturers into actionable intelligence, helping to make the service-centric business model a functional and effective reality.


How to survive in a circular reality?

The pandemic impacted consumer consumption and now customers are becoming increasingly sustainability-focused. Customers expect a longer lifecycle of products to prevent them from making unnecessary purchases and investments. Every day more and more customers are choosing businesses that practice sustainability by manufacturing long-lasting products. They are actively looking up information on the carbon footprint of manufacturers, and choosing the ones that are better for the environment. Hence, businesses face mounting pressures to prioritize and document their environmental, social, and governance (ESG) performance, and make the information accessible to the customers. This will directly impact the cost of raw materials and production costs of manufacturing businesses. Environmental regulations, government mandates, and climate change advocates continue to put pressure on businesses to avoid waste and unnecessary use of resources.


The effective and sustainable solution to the changing scenario is opting for digitization to gather data and use data analytics for better solutions. Businesses with service-centric business models and digital business models are more likely to increase product life cycles and holistically operate while positively impacting our environment.


The business scenario is going through major transformations and shifts. Businesses that are leveraging their industrial data through digitalization are giving themselves a competitive advantage compared to their competition in the industry.


Still have more questions? Check out more FAQs on our website here. You can also get in touch with us below from the link below; we are always happy to get back to you with any queries regarding your business.

 

Need a field service management application like Custella? If you’re in the ASEAN region (Malaysia, Indonesia, Singapore, Brunei, etc. ) or Australia/Oceania, drop us an email to schedule your demo: ask@custella.com.


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