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MoU Signing Ceremony Between Custella And Vlan Asia

Custella software on a computer next to a wall that says Custella Field Service Optimization

By the Custella Team

Thursday 20th, January 2022 - Kuala Lumpur;

Custella and Vlan Asia signed a Memorandum of Understanding (MoU) on January 20, 2022, at the Vlan HQ in Glomac Damansara, Kuala Lumpur. The Memorandum of Understanding helps organizations achieve more growth and success by maintaining the direction towards a common goal between the two parties.

Custella Field Service Optimization is a smart tool designed to make managing field sales and service personnel a lot easier. It's built to help your mobile workforce perform better by automating information flow and offering real-time visibility into people and tasks.

Field workforce management software Custella at Field Service Asia 2019
Members of the Custella & Vlan Asia teams share a light moment. From left to right: Norman Lim, Marketing Manager (Vlan Asia), Lance Cheang, Managing Director (Vlan Asia), Li Ling Chang, Director of Partner and Commercial Relationships (Vlan Asia), Safwaan Azmi, Marketing Lead (Custella), Andrew Thomas, Managing Director (Custella), Hari Prashanth, Product Director (Custella), & Mithran Balakrishnan, Commercial Director (Custella).

Vlan Asia: Digital Concierge with over 19 years of technological excellence.

Vlan Asia is a rapidly expanding top technology concierge service that assists businesses in realizing their technological potential. Vlan Asia is a significant player in the Customer Experience space, specializing in Cloud solutions such as Zendesk and Hubspot.

With the signing, Managing Director of Custella, Andrew Thomas says, “At Custella we have a belief that we can address the market ourselves; with Vlan Asia we have complementary solutions in the same segment and customer base, so we can attack the market together and add value to our customers and the marketplace.”

Managing Director of Vlan Asia, Lance Cheang, agreed: “With our capabilities, we will be able to serve our customers better in Malaysia and abroad... Through this partnership with Custella, we will be able to work hand in hand and expand both our company's portfolios as well.”

With technologies like Field Service Management (FSM) solutions coupled with help desk aspects, the relationship boosts both Vlan Asia and Custella's products and services to expedite digitization efforts. The goal is to provide a complete customer interaction solution with functional technology to help both firms increase their reach.

With the Zendesk integration, Customer Service Agents can update customer’s orders and complaints into Custella’s Field Service application which will then assign the task to the most suitable field agent according to skill, availability, location, and utilization. This minimizes the amount of time that customer cases are open, and ensures the task is completed to the customer’s satisfaction. Custella’s Asset & Inventory module, and its SLA Case Management module work in tandem to boost organizations carrying out time-critical service tasks such as preventive maintenance.

For more information about VLAN Asia visit

Need a Field Service Optimization Tool like Custella? If you’re in Malaysia, Singapore, Brunei, or the ASEAN & Oceania region, drop us an email to schedule your demo:

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