Field Service Optimization: Spending too much time with your Reports?


Woman using the Custella app to pay an invoice

The Problem


Reports. You can’t live with them, you can’t live without them. But if you’re spending too much time creating them, you’re going to be asking yourself if you really need them.

Without reports, you couldn’t be sure what you are achieving (or losing). And in Field service there are so many moving parts, how do you keep a track of it all?


Graphic of the workflow in field service optimization app Custella.

We recently dealt with a company that had over 300 field service personnel spread nationwide. Keeping track and collating all those job orders is a nightmare for them. Then comes the dreaded report required by the directors of the company, so week after week is spent turning all the data into action points and related graphs.



The Solution With Field Service Management


Today’s digital field service management solutions can deliver flexible, proactive operational control. It can incorporate complimentary help desk and service management tools, easily handle service provider’s tasks productively and efficiently.

  1. Management has real-time access to all work status and field personnel locations.

  2. Workflows can be proactively planned, and adjustments quickly and effectively made in response to changing operational conditions.

  3. Accurate data is available to management for strategic overview and informed business planning.

  4. Shortens the business cash flow cycle


Cartoon of the excessive paperwork without Custella

You could continue to use manual job management systems, devoting employee time, and staffing costs to it; hey, maybe you have the time and resources to waste.

However clients are becoming increasingly sophisticated in their service expectations, and as these standards rise, a field service management tool becomes more relevant.


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Need a field service management software like Custella? If you’re in Malaysia, Indonesia, or the ASEAN region, drop us an email to schedule your demo: ask@custella.com.

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