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Unplanned Downtime and its Impact on Your Business

When we talk about unplanned downtime essentially it means there is an unanticipated system shutdown or failure of equipment and machinery. Whenever one of your machinery is not working, you are experiencing downtime. It could be hours or even days, but all industrial operations experience downtime due to various reasons. While planned downtime still means your machinery is not operational for some time, since it is scheduled, it allows you to be prepared and minimize the impact it has on your business or field service. Planned downtime can be due to periodic maintenance and upkeep, or simply for inspection and routine checks. On the contrary, unplanned downtime causes interruptions in your regular operation, which can be extremely costly and inconvenient for your business. It not only causes costly delays and emergency repairs in your schedules, but it can also put operators at risk of physical injury. Whatever the cause is, unplanned downtime will always have a significant effect on meeting SLA, the productivity of your field teams, and the finances of your business, which leads to poor customer experience and satisfaction. This is why it is necessary to do everything in your power to avoid such situations.

Unplanned downtime or unexpected shutdown or failure of equipment or process causes costly delays in business and field services, but with Custella, chances of such situations can be reduced. One of the most cost-effective and efficient ways to reduce the chances of such unplanned downtimes is preventive maintenance. Custella’s Asset & Inventory tracking allows you to get ahead of emergencies such as equipment failures and transform the unanticipated shutdowns into planned downtimes. Avoiding or reducing unplanned downtime can save your business time and money, as well as protect your employees from injuries, and help you meet the service level agreements with your clients.

Custella’s Asset & Inventory Tracking helps you reduce the chances of unplanned downtime with scheduled preventive maintenance. Preventative maintenance helps you keep running your assets and machinery smoothly with scheduled or routine maintenance. It involves taking the necessary precautions and actions to prevent accidents or equipment failures from occurring before they happen. For example: performing regular asset and equipment inspections, cleaning and certifying essential machinery, and so on.

What are some benefits of having Custella as your preventative maintenance solution?

  • Extending longevity of assets: By making sure your machinery runs within accepted thresholds and benchmarks following recommendations of experienced operators, guidelines, and manuals, Custella will help you extend the longevity of assets.

  • Keeping equipment up-to-date: When you plan the periodic maintenance of your assets with Custella, you will keep your equipment healthy and up-to-date, which will help you reduce the chances of these equipment shutting down at unexpected times.

  • Ensuring enough supply of spare parts: Custella can help you keep track of the spare parts needed for necessary repairs or part replacements, which will ensure you always have enough supply of spare parts by knowing where they are, how many of them have been checked out, exhausted, or returned.

  • Building better relationships with customers: When you are always well prepared for unplanned shutdowns or manage to transform them into planned shutdowns, you won’t have to hamper your day to day operations of the business or field service, which will in return ensure you can keep your customers happy by performing impeccably on your SLAs.

There will always be a certain amount of risk involved when it comes to unplanned downtime due to failure or machinery, but taking regular preventive maintenance measures with Custella will ensure that your business is protected from these risks and accidents.

Still have more questions? Check out more FAQs on our website here. You can also get in touch with us below from the link below; we are always happy to get back to you with any queries regarding your business.


Need a field service management application like Custella? If you’re in Malaysia, Indonesia, or the ASEAN region, drop us an email to schedule your demo:

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