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Water Crisis in Klang Valley, Malaysia

Two warehouse workers using Custella for virtual, paperless inventory management

What Exactly Caused the Four-Day Water Disruption in Klang Valley?

Recently there was a four-day water disruption in nearly 1,000 Klang Valley areas in Malaysia,

due to the repair and maintenance works at the Sungai Selangor Phase 1 water treatment plan.

According to Air Selangor, the work had been pushed down from their original schedule, which was due about two years ago. This led to water contamination incidents due to a major pipe burst and hence, the unscheduled disruption in the water supply. Areas in Petaling, Klang/Shah Alam,

Gombak, Kuala Lumpur, Hulu Selangor, Kuala Langat, and Kuala Selangor were affected.

So the question is, how did this happen? How did a country like Malaysia face such disruptions in major locations?

According to several sources, the outdated water system of Klang Valley is the main reason behind this. Not only that, the lack of scheduled maintenance and breakdown in field service management caused the bad quality of water.

How to Prevent Similar Crisis in the Future

Every asset has its life estimate. Therefore, it must be maintained or managed before it reaches its breaking point to avoid any unsuspected damage. With the implementation of preventative and corrective maintenance in the water asset management system, maintenance and servicing work can be scheduled and performed efficiently. That is the right way to avoid any sudden incidents that may lead to an unscheduled water disruption such as what happened in Klang Valley.

If the maintenance work is not conducted as scheduled, it will very likely cause water disruption due to unsuspecting breakdown of the pump house equipment, water treatment plant assets, or pipe bursts that will consequently inconvenience the lives of the consumers. The implementation of scheduled maintenance work can reduce the probability of unscheduled water disruptions.

How to Manage Water Assets Efficiently with Custella

Corrective and preventative maintenance work order management for water asset management can be easily scheduled in Custella’s asset management. Its preventative maintenance functionality can automatically create work orders by schedule or run times. Based on an equipment’s run time, Custella users will be able to trigger preventative maintenance work orders accordingly. Custella’s Field Service Optimization can be the one-stop solution to manage the day-to-day management of water asset maintenance and repairs including the inventory for the necessary spare parts. With Custella, the planners and field agents can access the history of work done, the unique nature of a particular location that needs special attention, and what to be alert and prepared about for the next visit to the said location - all this information in one place that you can access with a few taps on your phone. This has certainly been valuable for many of our customers who previously had such information stored in hundreds of files placed in their office cabinets - far from accessible to their field team members who needed it most.

When everything is running smoothly, preventative maintenance can be easily forgotten. But when it comes to water asset management, this incident in Klang Valley can serve as a reminder of how important it is to service the water equipment on a regular basis. And with Custella, you can always stay one step ahead and avoid these disastrous situations, easily!

Still have more questions? Check out more FAQs on our website here. You can also get in touch with us below from the link below; we are always happy to get back to you with any queries regarding your business.


Need a field service management application like Custella? If you’re in Malaysia, Indonesia, or the ASEAN region, drop us an email to schedule your demo:

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