Field service as an industry has grown significantly in the past few years. Companies had to adapt to new technological advancements as well as the Covid-19 Pandemic that has changed the way people work. Is your business well-equipped to adapt to these new changes as well?
Now fieldwork is shifting towards mobility and interaction through digital channels. Covid-19 has forced the field service industry to advance its digital transformation initiatives and prioritize technology that can help them adapt to these changes as quickly as possible.
Many companies in the field service industry face a situation where it becomes difficult and expensive to log, track, and control the field force or teams of service technicians. It happens because the field reps manually handle a lot of operations. It also becomes complicated and costlier when there is a need to track and control unpredictable changes that occur in unexpected moments. But the new technologies in the field service industry can solve these complications by automating the manual operations and saving both time and money for your business.
If you are also thinking about making your business more tech-savvy and digitizing your operations, you have come to the right place. Custella’s Field Service Management offers you a digital, cloud-based field service solution that will optimize your business. The features of our app can help you monitor and analyze the productivity of your field operations effectively in real-time. With Custella, you will have a web-based app for dispatching, scheduling, and routing process automation.
What New Technologies of Custella Can Help You Get Better Control Over Your Field Force?
Connected, cloud-based field service management:
A connected, cloud-based field service management solution provides agents, dispatchers, and mobile team members with accurate data, such as customer information, details of the job order, history of assets, and previous warranties. They can check the inventory and make sure the necessary equipment is stocked up and collaborate in real-time with others connected to the job order on the same app.
Automated dispatch software and real-time scheduling
Dispatching is an important piece in building customer satisfaction. With an automated dispatch software, dispatchers can assign work orders based on the availability, area of expertise, and location of the field agents. This gets rid of the need for manual activities mistakes in scheduling among others.
Route management
Efficient route management and navigation can reduce the time to reach the job order’s destination by monitoring live traffic data to choose the best route for your field teams to reach their job site as quickly as possible. It will also automatically respond and make changes accordingly, be it a late arrival or a new work order request. It also includes temporary location tracking of your field team members to empower you with information and insights to update your clients with information such as estimated time of arrival and field rep’s name. This increases the visibility of the entire process for a more connected experience.
Digital job order management
Time is of utmost value when it comes to field service. A perfect digital job order management helps you get the most updated information a job order, SLA, which ensures the most perfect completion of the work order.
Has your business invested in these digital transformations yet? These new technologies of Custella are what you need to familiarize yourself within the digital world of field service. These investments will ensure the success of your field work force and keep up with customer expectations much better than before.
Still have more questions? Check out more FAQs on our website here. You can also get in touch with us below from the link below; we are always happy to get back to you with any queries regarding your business.
Need a field service management application like Custella? If you’re in Malaysia, Indonesia, or the ASEAN region, drop us an email to schedule your demo: ask@custella.com.
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