SIMPLIFYING THE MANAGER'S PLANNING PROCESS
Helps you Manage Job Orders effectively for Optimal Operations
A dashboard to help companies fulfill and keep up with their Service Level Agreements (SLA) by tracking customer cases, aligning with various department activities, and managing client expectations.
Gain insights and empower your teams to intervene so that you can proactively intervene and take alternative actions when an SLA is about to be breached.
Manage your tickets according to types, and priority: e.g. Platinum Service Package vs. Basic Service Package when offering warranty and repair services.
A HANDY TOOL FOR YOUR FIELD SERVICE TEAMS
An All-in-One Mobile App for Field Agents
Customer Specific SLA
Create customized SLAs for a specific customer with unique requirements.
Add people and emails to be notified when a case is created and upon closure.
ALL-ROUND CONNECTIVITY AND PRODUCTIVITY
Setup Business hours so the SLA clock follows working hours taking into consideration leave and public holidays.
Opt to automatically close tickets that have not had any activity after a defined duration.
PROACTIVE VS REACTIVE TO CUSTOMER EXPECTATIONS
Set your SLA pause and start criteria to automate your SLA clock settings
IMPROVING FIELD SERVICE
Custella's SLA & Case Management acts as an optional add-on for Custella Field Service & Sales, thus building upon these base features.
Multichannel Order Management
Immediately generate job or sales orders anywhere and anytime from a mobile phone, without having to access multiple systems.
Job Order Management
Accurately assign and match tasks to the right field agent according to availability, skills, utilization and location.
Use the in-app chat to as a tool for communication whenever faced with unforeseen obstacles on the job.
Get a full view of transaction history, product purchases and warranties, and past engagements from a single platform.
Real Time Updates & Customer Portal
Raise delivery scheduling requests and view ETA of driver.
We assist multiple industries find success in Field Service
VALUE FOR YOUR ORGANIZATION
Through enhanced communication and engagement to avoid errors
Use simple one-click planning to streamline operations
Stay updated with real-time alerts and notifications
Research shows that most customers prefer a digital platform