Planning
Let us provide the information you need to make your key operational decisions. Even better, use our smart assign feature to automate your process.
Insights
Improved insights on customers, teams & assets through real-time reports & dashboards - no more weekends spent preparing repetitive reports.
Customer Satisfaction
Increase trust and satisfaction with your customers by giving them real-time updates and accessible touchpoints to engage with your team
Our Solution
We offer smart, innovative solutions to a number of clients WORLDWIDE
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Field Service Management
Real-time tracking of check-in, check-out, notes, photos, documents, and e-signature.
Get your sales/work orders digitised and get real-time updates on their progress.
Preventive Maintenance
Keep track of your machines' maintenance schedules.
Technician Skills
Keep track of the certifications and skills of your engineers to find the right person for the job.
Last Mile & Transport Management
Create, assign, and manage delivery orders with our planning hub.
Delivery Orders
Optimize your resources to ensure your
deliveries are fulfilled.
Breakdown Management
Planning routes, factoring in multiple stops and pick-up points.
Vehicle Route Planning
Get your drivers to check their trucks for safety before departure.
Pre-Departure Checklist
Apply for leave and mark days off so tasks won't be assigned during those days.
Driver Shifts
Locations, time taken, journey details, as well as photos taken at the various locations.
Trip History
Alert managers when drivers make an update.
Alerts & Notifications
Interactive Business Intelligence
Allow users to get timely reports directly to their inboxes.
Scheduled Emailing
Drag-and-drop tool to create reports that match your organization's style and needs.
Report Builder
Ensure each user is only able to view
reports relevant to their role.
Report Access
Visualize data to show what is most relevant to you.
Filters
Where We Fit
We address gaps in your mobile workforce and fleet operations by integrating to existing ERP, CRM, and Helpdesk systems such as NetSuite, Salesforce.com, and Zendesk.
Choose to implement as a standalone application or let us complete your processes by integrating.
Your business is unique. You need
a solution that works for you.
Dispatcher
Helpdesk and support teams can use Custella to capture new orders, inquiries, and complaints in real-time and coordinate with field teams.
Field Agent & Drivers
View schedules and tasks in the Custella mobile app and update progress on the go, from location to location.
Management
Review scheduled reports on operational performance and quality of service. Optimize your organization's efficiency, and save costs.
Customers
Updated in real-time and given access to information via a customer portal.
Capture orders & inquiries through a customer portal
With your own customer portal, you can create customer touchpoints and keep track of incoming orders, your order fulfillment statuses, and customer satisfaction.
Read More
"We have been leveraging Custella for our Field Service Management, and it has reduced manual reporting and the associated errors and delays. Previously, it took us a few days to gain visibility on jobs completed, however now we get real-time updates on the job completion which helps to keep our customers updated on the issues resolved immediately"
Troy DiDomenico
Health Operations Head,
Hills Health Solutions Australia
